WARRANTY AND COMPLAINTS

10.1 The Seller warrants the goods to be free from defects in materials and workmanship under normal use and service. The Seller’s sole obligation hereunder shall be limited to, at the Seller’s option, either crediting in whole or in part, the Purchaser with the purchase price of, or replacing, or repair, the goods or any part or parts thereof, or providing the Purchaser with replacement or repair of said goods or any part or parts thereof and bringing them up to required standard set by the Seller, provided that each of the following three conditions are fulfilled: i) written notice of non-conformance hereunder is received by the Seller not more than 7 days after the defect in question has come to the attention of the Purchaser or ought reasonably to have come to its attention, ii) after the Seller’s written authorisation the goods in question are returned to the Seller’s shipping location freight charges prepaid and iii) after examination the goods in question are disclosed to the Seller’s satisfaction to be nonconforming. This warranty shall not apply to goods which the Seller determines have, whether by the Purchaser or any other person, been subject to operating and/or environmental conditions in excess of the maximum value therefore in the applicable specifications or otherwise have been subject to misuse, neglect, improper damage or abnormal or unsuitable conditions of storage or which have been in any way altered, modified or otherwise interfered with by any person other than the Seller’s own authorised personnel. The Seller shall not be liable for defects in the goods caused by fair wear and tear. This warranty may be asserted by the Purchaser only and not by the Purchaser’s customers or users of the Purchaser’s products.

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